Covid-19 Policy

Whatever the occasion we have an incredible house for you

Covid-19 and Upcoming Stays

As the coronavirus crisis has unfolded we’ve taken a highly flexible and personalised approach to handling stays, responding to the needs of our guests. All our houses are open and most stays are going ahead. We expect a further relaxation of government guidance on holiday accommodation as the summer progresses.

If you have an upcoming stay and are concerned about the size or make up of your group, or what might happen if circumstances change again, then do get in touch and we will help you with this. Email us on [email protected]

For guests about to make a new booking, please be assured that if circumstances change before your stay is due to go ahead, then we will respond accordingly. If you have particular concerns about your group then we can address these before your booking goes ahead, and look to give you any assurances you need.

Throughout the crisis the safety of our guests has been our paramount concern, and this continues to guide us as holiday accommodation opens up. Self-catering in the UK is seen as one of the safest forms of holiday you can take.

Covid-19 Safety

With holiday accommodation reopening after the Covid-19 lockdown, we are working hard to ensure the safety of our guests, houses and teams. We have taken advantage of the wealth of advice and assistance from industry bodies such as PASC-UK and Visit Britain. We have provided our owners with access to information on safety practices and guidance on cleaning and asked all owners to complete a Covid-19 Risk Assessment. 

Each owner is considering their own specific circumstances and planning for any additional measures they need put in place to ensure the safety of their guests. We recommend making contact with the owner or housekeeper of your property in the week before your stay to understand exactly what may be required from you to play your part.

Our owners, housekeepers, cleaning and maintenance staff are an integral part of the kate & tom’s experience. They are all highly responsible and have guest safety at the heart of all they do. Our aim is not to limit your experience but to provide the best stay we can while keeping you and our property teams safe.

While each property is different we have laid out below the common safety points which will apply to all houses:

– Completion of a Risk Assessment for Covid-19.
– Safety consideration in place for the housekeeping team and PPE provided
– Enhanced cleaning processes and sanitising, working with laundry companies to ensure safe linen.
– Increased cleaning time allowed by an earlier check out and later check in time, also avoiding contact between cleaners and guests.
– The use of recommended anti-viral solutions replacing household items.
– Online guest packs in place of hard copies.
– Non-contact check in using key box and phone, or online instructions.
– Social distancing advice for emergency maintenance at the house.
– A process for guests reporting illness and departing.