kate & tom's
is rated 4.66 stars by Reviews.co.uk based on 685 merchant reviews
4.66 / 5 Rating
What went right? These guys could not organise anything at all. Having booked Derwent Manor and having received a confirmation booking having paid full funds I was informed by e-mail less than 24 hours beforehand we were not allowed because it was double booked and the owner did not approve of children. We were promised they would do their utmost to help us but here was none only another e-mail to say they couldn't help. We spent all night trying to arrange another venue and luckily got one - when things go wrong Tom & Kate do not help and I would not recommend them to anyone. Mrs Janette Kilbane
Great service ! All organised without a hitch and a lovely hamper left in the house for us all to enjoy . We all had a lovely long weekend thanks !
Sadly they missed an opportunity for a booking. My online form wasn't received. My follow up call a week later was then responded to by email appatently) but never received. My second follow up call same again - no one even considered to call me and deal with it. I went elsewhere as can't trust them with a £1000 deposit if they can't deal with a simple booking.